Domino Digital Printing > Support > Service
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Support : Service

Service

Technical Support

  • 800-444-4512 / techsupport@domino-na.com
  • 24/7 technical support phone coverage
  • LiveChat available (office-hours) for support in noisy locations
  • E-Service self-help web site for common fault /fix / www.dominoeservice.com
  • TeamViewer remote diagnostics support

Customer Service

  • 800-444-4512 / e-order@domino-na.com
  • On-line ordering for consumables and spares www.buydomino.com
  • Immediate order acknowledgments
  • Shipping notification and tracking
  • Parts catalog with pictorial search

Service Agreements

Service agreements are available to extend the protection of the factory warranty:

  • Total Care Complete – complete peace of mind covering your equipment
  • PM Plus – all scheduled maintenance is covered by Domino
  • Self-sufficiency – for experienced customers to maintain the equipment

Field Support

  • Applications/Color Management Label Printing Specialists
  • G7 Expert, G7 Process Control Expert, and CMP Master on-staff to support your team
  • G7 Expert is certified in the field of color management, process and quality control for proofing and printing equipment, and is authorized by Idealliance to train in the areas of color and print related issues.
  • G7 Process Control is an extension of the G7 program and is designed to drive process control through the entire print production workflow.
  • Certified Color Management Professional (CMP) has proven proficient in the principles and best practices associated with color management implementation in a graphic communications production environment.
  • Run support: Production support is part of the package when you buy a digital press from Domino.
  • Service engineers to get you up and running quickly in the unlikely event of a breakdown.